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Return Policy

### Return Policy

At Modern Sauna Living, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our return policy is designed to make the process as smooth and straightforward as possible. Please review the information below for details on our return policy.

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#### **Eligibility for Returns**

1. **Return Period**: You have 30 days from the date of purchase to initiate a return.
2. **Condition**: Items must be unused, in the same condition that you received them, and in their original packaging.
3. **Proof of Purchase**: A receipt or proof of purchase is required to process any return.

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#### **Non-Returnable Items**

1. **Custom Orders**: Custom-built saunas and personalized items cannot be returned unless there is a defect or damage upon arrival.
2. **Used Accessories**: Opened or used sauna accessories, such as essential oils, sauna stones, and towels, are not returnable for health and safety reasons.
3. **Final Sale Items**: Products marked as clearance or final sale are not eligible for returns or exchanges.

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#### **How to Initiate a Return**

1. **Contact Us**: To start a return, email us at [Your Email Address] or call us at [Your Phone Number]. Please include your order number, a brief description of the reason for return, and any relevant photos if the product is damaged or defective.
2. **Receive Authorization**: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. **Shipping the Item**: Pack the item securely in its original packaging, include the RMA number, and ship it back to us using the shipping label provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).

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#### **Return Shipping Instructions**

1. **Packaging**: Ensure the product is securely packed in its original box with all accessories and documentation included to avoid damage during transit.
2. **Shipping Label**: Attach the provided return shipping label to your package. Make sure the RMA number is visible.
3. **Shipping Method**: Use a traceable shipping method to return your item. We are not responsible for items lost in transit.

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#### **Inspection and Refunds**

1. **Inspection**: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
2. **Refund Processing**: If your return is approved, we will process your refund, and a credit will be applied to your original method of payment within 7-10 business days. You will receive an email confirmation once the refund is processed.
3. **Partial Refunds**: In some cases, only partial refunds are granted. For example, items that are returned more than 30 days after delivery, or items not in their original condition, damaged, or missing parts not due to our error, may qualify for a partial refund at our discretion.

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#### **Exchanges**

1. **Exchange Requests**: If you wish to exchange a product for a different model or size, please contact us at [Your Email Address]. Exchanges must adhere to the same conditions as returns.
2. **Process**: We will guide you through the exchange process and ensure you receive the product that best suits your needs.

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#### **Damaged or Defective Items**

1. **Report Immediately**: If you receive an item that is damaged or defective, please contact us within 7 days of receipt. Provide photos of the damage or defect, and we will arrange for a replacement or a full refund.
2. **Replacement or Refund**: Damaged or defective items are eligible for a full refund or replacement at no additional cost to you.

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#### **Return Policy Exceptions**

1. **Late Returns**: Returns initiated after the 30-day period may not be accepted or may only be eligible for store credit, depending on the circumstances.
2. **International Orders**: Return shipping costs for international orders are the responsibility of the customer unless the item is defective or incorrectly shipped.

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#### **Contact Information**

For any questions or concerns about our return policy, please get in touch with us:

**Email**: [Your Email Address]
**Phone**: [Your Phone Number]
**Address**: [Your Physical Address]

**Modern Sauna Living – Customer Service Team**

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We are committed to providing quality products and excellent customer service. Thank you for choosing Modern Sauna Living for your sauna needs.

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**Note**: This return policy is subject to change without notice and was last updated on [Date].

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This comprehensive return policy ensures clarity and sets the expectations for both you and your customers, promoting trust and transparency in your business transactions.
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