Terms and Conditions
### Refund Terms and Conditions
At Modern Sauna Living, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your experience with us is positive. Please read the following terms and conditions regarding our refund policy.
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#### **Eligibility for Refunds**
1. **Time Frame**: Refund requests must be made within 30 days of the purchase date. After this period, we are unable to process a refund.
2. **Product Condition**: To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging with all tags and labels attached. Products that have been altered, damaged, or show signs of use are not eligible for a refund.
3. **Proof of Purchase**: A receipt or proof of purchase is required to validate your refund request. Please ensure you provide the order number and purchase details.
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#### **Non-Refundable Items**
1. **Customized Saunas**: Custom-built saunas and personalized items are non-refundable unless they arrive damaged or defective.
2. **Opened Accessories**: Sauna accessories such as essential oils, stones, and textiles that have been opened or used are not eligible for refunds due to hygiene and safety reasons.
3. **Final Sale Items**: Items marked as clearance or final sale are not eligible for refunds or exchanges.
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#### **How to Request a Refund**
1. **Contact Us**: To initiate a refund, please contact our customer service team at [Your Email Address] or call us at [Your Phone Number]. Provide your order number, a description of the issue, and any relevant photos if the item is defective or damaged.
2. **Return Authorization**: Upon approval of your refund request, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the product.
3. **Return Shipping**: You are responsible for the cost of return shipping unless the product is defective or the wrong item was sent. We recommend using a trackable shipping method. We are not responsible for items lost in transit.
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#### **Return Shipping Instructions**
1. **Packaging**: Securely pack the product in its original packaging, including all manuals, accessories, and any free gifts. Ensure the RMA number is visible on the outside of the package.
2. **Shipping**: Use the provided return shipping label or arrange your own shipping method. Drop off the package at an authorized shipping location. Retain the shipping receipt and tracking number for your records.
---
#### **Refund Process**
1. **Inspection**: Once we receive your returned item, we will inspect it to verify it meets the refund eligibility criteria. If the item does not meet our criteria, it may be returned to you at your expense.
2. **Processing the Refund**: Approved refunds will be processed within 7-10 business days of receiving the return. Refunds will be issued to the original payment method used for the purchase. You will receive an email confirmation once the refund is processed.
3. **Partial Refunds**: Partial refunds may be granted in certain circumstances, such as when the item is not in its original condition or is missing parts not due to our error.
---
#### **Exceptions and Special Cases**
1. **Late Refund Requests**: Refund requests made after the 30-day return window may not be accepted or may only qualify for store credit, depending on the circumstances.
2. **Defective or Damaged Items**: If you receive a defective or damaged product, please notify us within 7 days of receiving the item. We will arrange for a replacement or a full refund. Photos of the damage or defect are required for verification.
3. **Exchange Requests**: If you wish to exchange an item, please contact us. Exchanges must comply with the same terms and conditions as refunds and are subject to product availability.
---
#### **Limitations and Liabilities**
1. **No Restocking Fees**: We do not charge restocking fees for returns that comply with our terms and conditions.
2. **Return Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
3. **Refund Denial**: We reserve the right to deny a refund request if the returned item does not meet our terms and conditions, or if it is damaged due to misuse or improper handling.
---
#### **Changes to Refund Policy**
Modern Sauna Living reserves the right to amend these terms and conditions at any time. Changes will be posted on this page, and your continued use of our website or services after any changes constitutes acceptance of the updated terms.
---
#### **Contact Information**
For any questions or concerns regarding our refund policy, please contact us at:
**Email**: [Your Email Address]
**Phone**: [Your Phone Number]
**Address**: [Your Physical Address]
**Modern Sauna Living – Customer Service Team**
---
We are dedicated to ensuring your satisfaction and appreciate your understanding and cooperation with our refund policy. Thank you for choosing Modern Sauna Living for your sauna needs.
---
**Note**: These refund terms and conditions were last updated on [Date].
---
This detailed refund policy helps set clear expectations for customers, ensuring transparency and minimizing potential disputes.
At Modern Sauna Living, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your experience with us is positive. Please read the following terms and conditions regarding our refund policy.
---
#### **Eligibility for Refunds**
1. **Time Frame**: Refund requests must be made within 30 days of the purchase date. After this period, we are unable to process a refund.
2. **Product Condition**: To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging with all tags and labels attached. Products that have been altered, damaged, or show signs of use are not eligible for a refund.
3. **Proof of Purchase**: A receipt or proof of purchase is required to validate your refund request. Please ensure you provide the order number and purchase details.
---
#### **Non-Refundable Items**
1. **Customized Saunas**: Custom-built saunas and personalized items are non-refundable unless they arrive damaged or defective.
2. **Opened Accessories**: Sauna accessories such as essential oils, stones, and textiles that have been opened or used are not eligible for refunds due to hygiene and safety reasons.
3. **Final Sale Items**: Items marked as clearance or final sale are not eligible for refunds or exchanges.
---
#### **How to Request a Refund**
1. **Contact Us**: To initiate a refund, please contact our customer service team at [Your Email Address] or call us at [Your Phone Number]. Provide your order number, a description of the issue, and any relevant photos if the item is defective or damaged.
2. **Return Authorization**: Upon approval of your refund request, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the product.
3. **Return Shipping**: You are responsible for the cost of return shipping unless the product is defective or the wrong item was sent. We recommend using a trackable shipping method. We are not responsible for items lost in transit.
---
#### **Return Shipping Instructions**
1. **Packaging**: Securely pack the product in its original packaging, including all manuals, accessories, and any free gifts. Ensure the RMA number is visible on the outside of the package.
2. **Shipping**: Use the provided return shipping label or arrange your own shipping method. Drop off the package at an authorized shipping location. Retain the shipping receipt and tracking number for your records.
---
#### **Refund Process**
1. **Inspection**: Once we receive your returned item, we will inspect it to verify it meets the refund eligibility criteria. If the item does not meet our criteria, it may be returned to you at your expense.
2. **Processing the Refund**: Approved refunds will be processed within 7-10 business days of receiving the return. Refunds will be issued to the original payment method used for the purchase. You will receive an email confirmation once the refund is processed.
3. **Partial Refunds**: Partial refunds may be granted in certain circumstances, such as when the item is not in its original condition or is missing parts not due to our error.
---
#### **Exceptions and Special Cases**
1. **Late Refund Requests**: Refund requests made after the 30-day return window may not be accepted or may only qualify for store credit, depending on the circumstances.
2. **Defective or Damaged Items**: If you receive a defective or damaged product, please notify us within 7 days of receiving the item. We will arrange for a replacement or a full refund. Photos of the damage or defect are required for verification.
3. **Exchange Requests**: If you wish to exchange an item, please contact us. Exchanges must comply with the same terms and conditions as refunds and are subject to product availability.
---
#### **Limitations and Liabilities**
1. **No Restocking Fees**: We do not charge restocking fees for returns that comply with our terms and conditions.
2. **Return Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
3. **Refund Denial**: We reserve the right to deny a refund request if the returned item does not meet our terms and conditions, or if it is damaged due to misuse or improper handling.
---
#### **Changes to Refund Policy**
Modern Sauna Living reserves the right to amend these terms and conditions at any time. Changes will be posted on this page, and your continued use of our website or services after any changes constitutes acceptance of the updated terms.
---
#### **Contact Information**
For any questions or concerns regarding our refund policy, please contact us at:
**Email**: [Your Email Address]
**Phone**: [Your Phone Number]
**Address**: [Your Physical Address]
**Modern Sauna Living – Customer Service Team**
---
We are dedicated to ensuring your satisfaction and appreciate your understanding and cooperation with our refund policy. Thank you for choosing Modern Sauna Living for your sauna needs.
---
**Note**: These refund terms and conditions were last updated on [Date].
---
This detailed refund policy helps set clear expectations for customers, ensuring transparency and minimizing potential disputes.
